How can we help?
Need help with the Nailzotica app, your account, an order, rewards, creator features, or a technical issue? We’re here to help.
Contact Information
Email: info@nailzotica.com
Phone: +1 (407) 502-7640
Mail:
Nailzotica
2875 S Orange Ave Ste 500 #6169
Orlando, FL 32806
United States
Support Hours
Support is available Monday through Friday, 9:00 AM – 5:00 PM Eastern Time. Most emails receive a response within 1–2 business days. During launches, major promotions, or holidays, response times may be slightly longer.
What We Can Help With
Account Support
Help with sign in, email verification, password resets, Apple/Google/Facebook login, account security, and account deletion requests.
App & Technical Support
Help with app loading issues, bugs, crashes, missing content, design tools, AI features, rewards, and notifications.
Order Support
Help with order status, checkout issues, shipping updates, missing packages, product concerns, returns, and refunds.
Creator Support
Help with creator profiles, creator applications, creator shops, commissions, design submissions, community features, and rewards.
Reporting a Bug
If you are reporting an app issue, please include as much detail as possible so we can investigate quickly:
- The email address linked to your Nailzotica account.
- Your device type, such as iPhone model.
- Your iOS version.
- Your Nailzotica app version.
- Screenshots or screen recordings, if available.
- The steps you took before the issue happened.
Account Deletion Requests
You may request deletion of your Nailzotica account and associated personal information by emailing info@nailzotica.com. Please include the email address connected to your account so we can locate it.
Order Help
For order-related questions, please include your order number, the email used at checkout, and a short description of the issue. This helps us locate your order faster.
Creator Program Help
For creator program questions, please include your Nailzotica username, account email, and any relevant creator application or commission details.
Frequently Asked Questions
How do I reset my password?
Use the “Forgot password?” option on the sign in screen. If you do not receive the email, check your spam or promotions folder.
How do I verify my email?
After creating an account, check your inbox for the verification email. If you do not see it, check spam or request a new verification email from the app.
How do I track my order?
Order updates may be available through your account, order confirmation emails, or shipping confirmation emails.
How do I report inappropriate content?
Email us with the username, design, post, or screenshot of the content you are reporting so our team can review it.
How do I become a Nailzotica creator?
Creator opportunities are available through the Nailzotica app and creator program. You can contact support if you need help with your creator profile or application.
Can I delete my account?
Yes. Email us at info@nailzotica.com or use any available in-app deletion option. Some order, fraud-prevention, tax, or legal records may be retained as required by law.